If your property address has changed due to a 911 renumbering or a county renumbering, please fax or mail a copy of the documentation, such as a letter from the County Assessor’s Office, a letter from the U.S. Postal Office or an order from a state 911 agency with a request to make the update. Please reference your loan number(s) on the request and notice. The documents may be sent by fax to 1-720-241-7218 or by mail to:
In order to update your social security number, please fax or mail a copy of the front and back of your social security card with a request to make the update. Please reference your loan number(s) on the request. The documentation may be sent by fax to 1-720-241-7218 or by mail to:
You cannot add someone to your account as another borrower. You can, however, add someone to your account as an additional person for us to speak with about your account. We refer to such a person as a Authorized Third Party. You may appoint an Authorized Third Party by submitting the completed Third Party Authorization Form, which is located under the Forms section of the website, via email to firstname.lastname@example.org, or by mail to:
We will accept a request through direct email without the Third Party Authorization Form, if it contains the information below and the 'sender' email address matches the email on record. If the email does not include the information below, your request will not be processed (this is for your protection).
Information required to process an Authorized Third Party Request Include:
Purpose of request (limited use authorization for a Payoff Quote)
Entity (or person) being provided authorization
You can call our
Customer Care Department with questions at 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT.
A recast can be requested by calling
Customer Care Department with questions at 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT, by emailing a request to email@example.com, or sending a request by mail to:
Please note, RESPA (12 U.S.C. Section 2605) provides you certain consumer rights. If you send a notice of error or request for information (including a qualified written request) to your loan servicer regarding the servicing of your loan, your servicer must provide you with a written acknowledgment within 5 days (excluding legal public holidays, Saturdays, and Sundays) of receipt of your request. Not later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after receiving your request, your servicer must make any appropriate corrections to your account, and must provide you with a written clarification regarding any dispute. After receipt of a notice of error, your servicer may not, for 60 days, furnish adverse information to any consumer reporting agency regarding any payment that is the subject of the notice of error. However, this does not prevent the servicer from initiating foreclosure if proper grounds exist under the mortgage documents.
The notice of error or request for information must be written correspondence (other than notice on a payment coupon or other payment medium supplied by the servicer) that includes, or otherwise enables the servicer to identify, the name and account of the borrower, and includes a statement of the reasons the borrower believes the account is in error, if applicable, or that provides sufficient detail to the servicer regarding the information being sought by the borrower. Please note, a notice of error or request for information is not considered timely if the written correspondence is delivered to the servicer more than 1 year after either the date of transfer of servicing or the date the mortgage servicing account was discharged (either paid in full, or discharged through foreclosure or deed in lieu of foreclosure or short sale without full satisfaction of the underlying contractual obligation.)