Click the "Register" button on the website home page and complete the registration fields. An email will be sent to the address entered with a temporary link to complete registration. Once registration is complete an account must be created by entering your loan number, social security number, and property zip code.
Click the "Forgot User ID?" button on the Account Login screen. You will be prompted to enter your email address and once the submit button is clicked, if the email address matches an account already setup, an email will be sent with the User ID.
Click the "Forgot Password?" button on the Account Login Password screen after entering your User ID. Enter the answer to your security questions and click the "Next" button. A “forgot password” email will be sent to the email address on file for the account with a temporary password. Return to our website to login with the temporary password.
Customer Care Department with questions at 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. The Customer Care Representative will be able to deactivate your previous account, and then you will need to Register a new account.
Login to one of your account's, click on the "Link Additional Account" button above the account number on the left side of the screen and enter the loan number of the loan to link along with the property zip code for that loan.
You will need to first open the document by clicking on the document name in the hyperlink. After opening the document, look for and click on the print icon on the page, or click on “File” at the top of the page and look for the function in the dropdown menu labeled “Print."
All pages on the website that support on-screen printing will have a print icon displayed in the upper right hand corner of the page. Simply click on the print icon. A print preview of the page will pop up, along with the Print browser window. Ensure that your personal computer is connected to a local or network printer. Click the Print button.
For document types that are NOT read-only, font style and size can be adjusted on the page within the document. Read-only documents are in PDF format, however, they do not allow on-screen editing and cannot be adjusted.
Confirm that the setting on the Internet browser you are using will allow window “pop ups”. If you are using Microsoft Internet Explorer as your browser, click “Tools” at the top of the page. The "Internet Options" window will open. Click the “Privacy Tab”. Un-check the “Turn on Pop-Up Blocker” check box. Click Apply. This will allow documents that print in a separate pop-up window to be displayed.
Online: Log into your account and select the Payoff Quote option located on the Home screen.
Fax to: GMFS LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests.
To view all available payment methods, please click here.
For requests for information and notices of error regarding your account, please use the address GMFS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose:
GMFS LLC c/o Specialized Loan Servicing
P.O. Box 630147
Littleton, CO 80163-0147
Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account.
Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account.
Resolution Process – What You Can Expect:
GMFS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays).
GMFS will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review.
After receipt of a notice of error, GMFS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed.
A request for information or notice of error does not prevent GMFS from initiating foreclosure if proper grounds exist under the mortgage documents.
Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error.
For residential mortgage loans on real estate located in the State of Texas:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at email@example.com.
If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information.
If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-866-392-1860
All property insurance policies should include the following mortgagee clause:
GMFS LLC, ISAOA
C/O Specialized Loan Servicing LLC
P.O. Box 4500
Springfield, OH 45501
Insurance documents may be mailed to the address above, faxed to 1-678-475-8763 or uploaded to www.MyCoverageInfo.com (PIN: mci2453).
Insurance Loss Claims:
If you have experienced a loss and need to submit a claim, you may upload the required documents and information track and the progress of your claim online 24/7 by accessing and creating an account at the Insurance Loss Claim Website
Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows:
Attention: Loss Draft Department 500
P.O. Box 6501
Springfield, OH 45501
Attention: Loss Draft Department
One Assurant Way
Springfield, OH 45505
1-678-459-9746 (Attention: Loss Draft Department)
For other inquiries please call our Insurance Department at 1-800-441-4145
Real Estate Taxes
If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373
For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is:
GMFS LLC c/o Specialized Loan Servicing
P.O. Box 636005
Littleton, CO 80163-6005
Attention: Customer Care Support
Please include name and loan number on all correspondence
Our Customer Care phone number is: 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. GMFS, LLC has 24-Hour automated support available.
Our fax number is: 1-720-241-7218
Please include name and loan number on all faxes
You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the “New Message” icon.
New York Customers: The online messaging feature is not available. If you have any questions or need assistance, please reach out to our Customer Care Department at, 1-866-392-1860. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. We accept calls from relay services on behalf of hearing-impaired borrowers.
Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. All disputes must be sent to the designated address found under the Disputes tab.