Click the "Register" button at the top of the screen. On the login screen , click the “Create My New Account Now” link. Complete all the fields on the Create Your Account screen and click the “Register” button.
An email with a code will be sent to the address provided. Enter the code in the “We need you to confirm your email address” popup and complete registration of your account.
You will then be given the option to enter your phone number, you can choose from “Remind Me at Next Login” to skip it for this session only, or choose “Don’t Ask Me Again” to no longer receive this prompt in future sessions.
If you decide to enter your phone number, you will receive a text message to the phone number provided with another code that you will need to enter. From here, you will have the option to set up 2-Step Verification.
Registration is now complete, and you will be prompted to complete the “Create Account” screen to link your loan to your online account.
Note: If for some reason you are logged out during this process, you can login again and will be directed to where ever you left off in the process.
On the login screen click the “Forgot your Username” link. The “Username Recovery” screen will display. Choose how you would like to recover your username, enter either the email or mobile number that is linked to your account. If the email or mobile number match the one used in setup you will receive an email or text message with your username.
On the login screen click the “Password” link. The “Password Recovery” screen will display. Choose how you would like to recover your password, enter either the email or mobile number that is linked to your account.
If the email or mobile number match you will receive a verification code to enter and access the password reset screen. Then you will be redirected to the Login screen to enter your username and new password.
If you are unable to request a password reset through your email and mobile phone which are associated with this account, then please call our Customer Care Department with questions at 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT.
Login to one of your accounts, click on the "Link Additional Account" button above the account number on the left side of the screen and enter the loan number of the loan to link along with the property zip code for that loan.
You will need to first open the document by clicking on the document name in the hyperlink. After opening the document, look for and click on the print icon on the page, or click on “File” at the top of the page and look for the function in the dropdown menu labeled “Print."
All pages on the website that support on-screen printing will have a print icon displayed in the upper right hand corner of the page. Simply click on the print icon. A print preview of the page will pop up, along with the Print browser window. Ensure that your personal computer is connected to a local or network printer. Click the Print button.
For document types that are NOT read-only, font style and size can be adjusted on the page within the document. Read-only documents are in PDF format, however, they do not allow on-screen editing and cannot be adjusted.
Confirm that the setting on the Internet browser you are using will allow window “pop ups”. If you are using Microsoft Internet Explorer as your browser, click “Tools” at the top of the page. The "Internet Options" window will open. Click the “Privacy Tab”. Un-check the “Turn on Pop-Up Blocker” check box. Click Apply. This will allow documents that print in a separate pop-up window to be displayed.
When you click the “Print” icon in Adobe Reader, a “Print” dialog box should appear. Select “Shrink to Printable Area” on the “Page Scaling” Property. The document should now print correctly.
Confirming your phone number is optional but recommended for several reasons. When you confirm your phone number, you can quickly set up 2-Step Verification for added account security. You can also use it as another method to reset your password or recover your username.
If you do not want to confirm your phone number, you can choose “Remind Me at Next Login” to skip it for this session, or “Don’t Ask Me Again” to not receive this prompt again in future sessions.
2-Step Verification is an additional security level that can help you manage access to your account. When 2-Step Verification is enabled for your account, every time you log in to your account you will be sent a code via email or text, based on the preference you setup, to enter before accessing your account. For information on setting up 2-Step Verification review the FAQ on “How do I setup 2-Step Verification for my account?”.
After logging in click on the Profile icon next to your name at the top of the screen. Within the “Edit Profile” tab locate the 2-Step Verification. Move the toggle to “enable” and follow the prompts to select your preferred method of email or mobile phone. You will receive a verification code via email or text message to enter on the screen and complete setup.
You will also receive a third method of authentication, a 20-digit code that can be used to recover your account. Make sure to write this down somewhere safe. This code will not be provided again, nor can it be recovered by you or a Call Center Agent.
