To reach us by phone:

Call our Customer Care Department at 1-866-392-1860. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT, with 24-hour automated service options.

We accept calls from relay services on behalf of hearing impaired borrowers.
For questions related to Real Estate Taxes, please call our Tax Department at 1-866-801-1373.
For questions related to Property Insurance, please call our Insurance Department at 1-800-441-4145.
For questions related to Insurance loss claim, please call at 1-888-528-0454.

To reach us by fax:

You may fax your general request to:
1-720-241-7218

To request a payoff statement for your loan, fax your request to:

Payoff Department
1-720-241-7537

Regarding an insurance loss claim, fax your request to:
GMFS LLC c/o Specialized Loan Servicing LLC
1-678-459-9746

To fax Insurance documents
GMFS LLC c/o Specialized Loan Servicing LLC
1-678-475-8763
or upload at www.MyCoverageInfo.com (PIN MCI2453).

Please include your name and loan number on all requests.

Notices of Error and Requests for Information
(Including Qualified Written Requests)
Must be submitted in writing to:
Customer Care
P.O. Box 630147
Littleton, CO 80163-0147


The following disclosure notice only applies to the residential mortgage loans on real estate located in Texas:

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO
THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department�s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.

To reach us by mail:

GMFS LLC c/o Specialized Loan Servicing
P.O. Box 636005
Littleton, CO 80163-6005

Please include your name and loan number on all requests.

To reach us by email:


You may email your request to Customer Care Support by logging into your account, selecting Contact Us and following the instructions to contact us via email.

To remit payments:

Regular payments mail to:
GMFS LLC c/o Specialized Loan Servicing
P. O. Box 60535
City of Industry, CA 91716-0535

Overnight payments/payoffs mail to:
GMFS LLC c/o Specialized Loan Servicing
8742 Lucent Blvd., Suite 300
Highlands Ranch, CO 80129-2386

** Please note, although your call or request may be general in nature, SLS is required by law to advise you that we are a debt collector, and any information obtained will be used for that purpose. All calls are recorded for quality assurance purposes; if you do not wish for your call to be recorded, please notify the associate when calling.
All property insurance policies should include our mortgagee clause which is:
GMFS LLC c/o Specialized Loan Servicing LLC, ISAOA
PO Box 620188
Atlanta, GA 30362
Phone: 1-800-441-4145
Insurance documents may be mailed to the above address, faxed to 1-678-475-8763, or uploaded at www.MyCoverage Info.com (PIN MCI2453).
If you need to contact us regarding an insurance loss claim: A website is available where you can upload all of the required documents and track the progress of your claim online by accessing or creating your account 24/7: Insurance Loss Claim Website www.insuranceclaimcheck.com Alternatively, you will continue to have the ability to communicate with us about your insurance loss claim by sending your check(s) and required documents to us via regular mail or overnight mail or by fax using the information below: Mail to:

Loss Draft Department 500
P.O. Box 6501
Springfield, OH 45501

Fax
Attention: Loss Draft Department
1-678-459-9746