To reach us by phone:

Call our Customer Care Department with questions at 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT, with 24-hour automated service options.

We accept calls from relay services on behalf of hearing impaired borrowers.
For questions related to Real Estate Taxes, please call our Tax Department at 1-866-801-1373.
For questions related to Property Insurance, please call our Insurance Department at 1-800-441-4145.
For questions related to Insurance loss claim, please call at 1-888-528-0454.

To reach us by fax:

You may fax your general request to:
1-720-241-7218

To request a payoff statement for your loan, fax your request to:


Regarding an insurance loss claim, fax your request to:


To fax Insurance documents:

or upload at www.MyCoverageInfo.com(PIN MCI2453).

Please include your name and loan number on all requests.

Notices of Error and Requests for Information
(Including Qualified Written Requests)
Must be submitted in writing to:

The following disclosure notice only applies to the residential mortgage loans on real estate located in Texas:

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO
THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.

To reach us by mail:


Please include your name and loan number on all requests.

To reach us by email:

You may email your request to Customer Care Support by logging into your account, selecting Contact Us and following the instructions to contact us via email.

To remit payments:

Regular payments mail to:


Overnight payments/payoffs mail to:

Property insurance inquiries:

All property insurance policies should include our mortgagee clause which is:


Insurance documents may be mailed to:


Faxed to 1-678-475-8763, or uploaded at www.MyCoverageInfo.com (PIN MCI2453).

If you need to contact us regarding an insurance loss claim a website is available where you can upload all of the required documents and track the progress of your claim 24/7. www.insuranceclaimcheck.com

Alternatively, you will continue to have the ability to communicate with us about your insurance loss claim by sending your check(s) and required documents to us via regular mail, overnight mail or by fax using the information below:


Fax:

** Please note, although your call or request may be general in nature, SLS is required by law to advise you that we are a debt collector, and any information obtained will be used for that purpose. All calls are recorded for quality assurance purposes; if you do not wish for your call to be recorded, please notify the associate when calling.